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Annual cash bonus regardless of claims
Premium
discounts for female drivers and pensioners
Excellent
service and support via our Iemas contact centre
Iemas claims
contact centre available – reporting your claim is just a phone call away
24 hour, 7 days
a week vehicle accident support at your disposal
Various policy
options underwritten by the leaders in the insurance market
Excellent
service and support via our Iemas contact centre
Various
cover options underwritten by the leaders in the insurance market
Expert
advice at your premises
Service delivery of a high standard to all our policyholders
is extremely important to us. Consequently, we want to process and finalise any
claim covered by your policy honestly, fairly and as quickly as possible.
All incidents must be reported within 30 days after the incident
at:
In order to ensure speedy finalisation of your claim, we
wish to draw your attention to the following:
- The
claims consultant will ask you for the following information:
Your membership number / policy number
A full
description of the loss / damage
The date of the
incident
SAPS case
number (therefore report the incident to your nearest SAPS office immediately)
Quotations (one
per item) for replacement of lost or damage items (keep proof of purchase and
manuals of lost items at hand)
For damaged
items:
What was the cause of the damage? (written confirmation by a supplier is
required)
Can the item be repaired? If not, one quotation for the replacement thereof is
required
Details of salvage
An ITC number
(for lost / stolen cell phones): The instrument must first be blacklisted by
the relevant service provider and an
ITC number must be obtained.
(Available
24 hours for vehicle accidents) - The claims consultant will ask you for the
following information:
Your
membership number / policy number
A full
description of the loss / damage
The date
of the incident
SAPS case
number (the incident must be reported to your nearest SAPS office within 24
hours)
The
identity document and drivers license of the person driving the vehicle during
or just before the lost / damage occurred
Full
vehicle details (including financing details, where applicable)
Quotations:
In case of a collision - get one quotation from a panel-beater (no longer at
the drive-in centre) for repairing the
vehicle
In case of
car theft / hijackings or vehicle write-off, the following documents must be
available:
The original registration certificate
De-registration and change of ownership
The settlement amount as stated on a settlement notice form from the finance
company
Motor glass / windscreen - have your membership number / policy number and name
of your insurer at hand.
Contact: GLASS ON CALL at 086 1111 902, PG GLASS at
or GLASFIT at
The following benefits are advisory services only:
Medical advice and information
Emergency telephonic advice and information, 24 hours, seven days a week
Referrals to crisis lines
Referrals to medical practitioners and facilities
The following benefits are on an access basis only (all costs are for the member’s account):
Emergency medical response to the scene of an incident
Emergency medical transportation to the nearest appropriate medical facility
Inter-hospital transfer
Medical repatriation
Escorted return of minors
Compassionate visits
Repatriation of mortal remains
* Please note: This cover is only valid for emergencies within the borders of South Africa.
Members have access to the following services in the event of a roadside emergency (limited up to R500 per incident):
Flat battery (jump start or replacement of battery for the member’s account)
Flat tyre (help with change of tyre)
Keys locked in vehicle (unlocking only)
Fuel assistance (limited to five liters per incident)
Minor roadside–running repairs (electrical, coil, immobilizer etc.)
Transmission of urgent messages
Tow-in service to the nearest approved dealership (if under warranty), repair centre or panelbeater in the event of:
Mechanical breakdown – covered up to R500
Electrical breakdown – covered up to R500
Accident damage – cost covered to the nearest approved panelbeater up to a limit of R1,850
For breakdowns more than 100km from home:
Overnight accommodation for the driver and four passengers – covered up to R500
or
24-hour, Group-B car rental – covered up to R500 (subject to availability and the driver being in possession of a valid credit card and driver’s license)
In the event of a member’s vehicle being left for repairs, we will pay up to R500 for 24-hour, Group-B car rental or a flight ticket to collect the vehicle after repairs. Alternatively, should the vehicle have been towed to a dealership closer to the member’s place of residence, we will supplement the additional tow costs with the costs of car rental.
Overall limit of R5000 per annum per policy holder
*Please note: This cover excludes all vehicles over 3 500kg, trailers, caravans and boats. A member will not be entitled to service where the vehicle is not in a roadworthy condition. Any costs incurred through arrangements made by the member without prior authorization shall not be reimbursed. Assistance is only available in South Africa, Lesotho and Swaziland.
The HIV-protection treatment service ensures confidential testing and treatment within the 72-hour window period. It includes:
24-hour access to trauma counsellors, providing telephonic trauma counselling as well as counselling for post-traumatic stress disorder
Three psychiatric consultations with a specialist, which can be either a general practitioner, trauma-trained registered nurse or trauma counsellor
Three HIV-blood tests one immediately after the incident and the second and third at six weeks and three months respectively
Access to STD-preventative medication
Access to anti-retroviral or prophylactic therapy
Access to the “morning-after pill”
Receive discount of up to 20% on all travel arrangements made through our
Travel desk
Airline
discount up to 20%
Bus trip
discount up to 20%
Car hire
discount up to 20%
Cruise discount
up to 20%
Golf discount
up to 20%
Special rates
for travel insurance
Hotels discount
up to 20%
Tour operators
discount up to 20%
Resorts up to
20%
Receive great discounts on airtime ordered through the call centre
Vodacom 10%
discount
MTN 10%
discount
Cell C 10%
discount
Telkom 5%
discount
Magazines: Subscribe through to popular magazines through our call centre such
as Getaway, Cosmopolitan, Men’s Health,
Rooi Rose, You, Huisgenoot, Sarie, DIT and Your
Family and get up to 50% discount
Movies: Receive
a Ster-Kinekor Movie Club membership, free of charge
Entertainment:
Pay exclusive prices on CD’s, DVD’s and Playstation games ordered through our
call centre
Virgin Active:
Pay no joining or pro-rata fees when joining Virgin Active, access more than 76
well–equipped, ultra-modern
gyms nationwide
Any
general enquiries will be attended to professionally
For any enquiries contact Iemas Assist at
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